Mercure: White Hart Hotel

Location and Website

Address

1 St John Street, Salisbury, SP1 2SD
www.mercure.com

Location

Latitude: 51.066697; Longitude: -1.793877
What3Words: sends.enter.native

Dates of Visits

November 2010

Official Grading

4 star Hotel

My rating

2 1/2 star - Acceptable. Service could do better but met minimum standards

Chain Information

Part of the Mercure chain from Accor

My Review

What should have been a good hotel was spoilt by the shambles caused by the hotels decision to overbook itself and close it's restaurant so that it was impossible to have Breakfast that I'd paid for but they then refused to refund
The staff were not particularly polite or helpful, the rooms were overpoweringly hot. The hotel had the feel of one which nobody cared much about. However, I subsequently got a very full apology from the manager, along with a refund for the breakfast that never happened.

Picture

Facilities

Other Reviews

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