Address
Broad Street, Bristol BS1 2EL
www.mercure.com |
Location
Latitude: 51.45537; Longitude: -2.593633
What3Words: sticks.hang.flesh
|
Dates of Visits
July 2018
Official Grading
4 star Hotel
My rating
Chain Information
Part of the Mercure chain from Accor
My Review
A comfortable hotel let down by poor staffing who either don't know what they are doing or refuse to communicate with each other
Room was comfortable, breakfasts - when you finally get to it (and assuming the staff don't clear your freshly poured cup of coffee away whilst your getting some food) were good. Staff clearly didn't communicate with each other as there was no record of who was having breakfast. On checkout they were unable to produce a receipt, and what was finally produced was a no show invoice - its either incompetence or VAT fraud!