Mercure: Bristol Grand

Location and Website

Address

Broad Street, Bristol BS1 2EL
www.mercure.com

Location

Latitude: 51.45537; Longitude: -2.593633
What3Words: sticks.hang.flesh

Dates of Visits

July 2018

Official Grading

4 star Hotel

My rating

2 1/2 star - Acceptable. Service could do better but met minimum standards

Chain Information

Part of the Mercure chain from Accor
Part of the Mercure chain from Accor

My Review

A comfortable hotel let down by poor staffing who either don't know what they are doing or refuse to communicate with each other
Room was comfortable, breakfasts - when you finally get to it (and assuming the staff don't clear your freshly poured cup of coffee away whilst your getting some food) were good. Staff clearly didn't communicate with each other as there was no record of who was having breakfast. On checkout they were unable to produce a receipt, and what was finally produced was a no show invoice - its either incompetence or VAT fraud!

Picture

Facilities

Air-Con in rooms Hotel has a bar Room has coffee and tea making facilities Room is ensuite Hotel has a lift Hotel has a restaurant Hotel offers room service Room has a shower Room has a telephone Room has a TV   

Other Reviews

See what other people have to say about Mercure: Bristol Grand on Trip Advisor.

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