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Hotel Brands and Groups

Brand and Group

Stays

Score

Average

High

Low

Premier InnWhitbread
Premier Inn
36 5 star - Outstanding. Any negative points corrected by plus points 5 star - Outstanding. Any negative points corrected by plus points 3 star - Average service with more positives than negatives
Park PlazaRaddison Hotels Group (RHG) border=
Park Plaza
1 5 star - Outstanding. Any negative points corrected by plus points 5 star - Outstanding. Any negative points corrected by plus points 5 star - Outstanding. Any negative points corrected by plus points
InterCityDeutsche Hospitality
InterCity
6 5 star - Outstanding. Any negative points corrected by plus points 5 star - Outstanding. Any negative points corrected by plus points 4 1/2 star - Excellent service, very difficult to fault
Hilton Garden InnHilton border=
Hilton Garden Inn
1 5 star - Outstanding. Any negative points corrected by plus points 5 star - Outstanding. Any negative points corrected by plus points 5 star - Outstanding. Any negative points corrected by plus points
FairmontAccor
Fairmont
2 5 star - Outstanding. Any negative points corrected by plus points 5 star - Outstanding. Any negative points corrected by plus points 5 star - Outstanding. Any negative points corrected by plus points
AdagioAccor border=
Adagio
2 5 star - Outstanding. Any negative points corrected by plus points 5 star - Outstanding. Any negative points corrected by plus points 5 star - Outstanding. Any negative points corrected by plus points
ACMarriott International
AC
1 5 star - Outstanding. Any negative points corrected by plus points 5 star - Outstanding. Any negative points corrected by plus points 5 star - Outstanding. Any negative points corrected by plus points
MercureAccor border=
Mercure
57 4 1/2 star - Excellent service, very difficult to fault 5 star - Outstanding. Any negative points corrected by plus points 1 star - Very bad service, few plus points which are outweighed by many negatives
W HotelsMarriott International
W Hotels
2 4 1/2 star - Excellent service, very difficult to fault 5 star - Outstanding. Any negative points corrected by plus points 4 star - Very good service with many plus points and very few negatives
SokosS-Kanava border=
Sokos
2 4 1/2 star - Excellent service, very difficult to fault 5 star - Outstanding. Any negative points corrected by plus points 4 star - Very good service with many plus points and very few negatives
SofitelAccor
Sofitel
2 4 1/2 star - Excellent service, very difficult to fault 5 star - Outstanding. Any negative points corrected by plus points 4 star - Very good service with many plus points and very few negatives
Scandic border=
Scandic
3 4 1/2 star - Excellent service, very difficult to fault 5 star - Outstanding. Any negative points corrected by plus points 4 star - Very good service with many plus points and very few negatives
Quality InnNordic Choice Hotels
Quality Inn
4 4 star - Very good service with many plus points and very few negatives 5 star - Outstanding. Any negative points corrected by plus points 3 star - Average service with more positives than negatives
PullmanAccor border=
Pullman
5 4 1/2 star - Excellent service, very difficult to fault 5 star - Outstanding. Any negative points corrected by plus points 3 star - Average service with more positives than negatives
Park InnRaddison Hotels Group (RHG)
Park Inn
6 4 1/2 star - Excellent service, very difficult to fault 5 star - Outstanding. Any negative points corrected by plus points 4 star - Very good service with many plus points and very few negatives
NovotelAccor border=
Novotel
32 4 1/2 star - Excellent service, very difficult to fault 5 star - Outstanding. Any negative points corrected by plus points 2 star - Below average. Some plus points but there are several negatives
Holiday Inn ExpressInterContinental Hotels Group (IHG)
Holiday Inn Express
7 4 1/2 star - Excellent service, very difficult to fault 5 star - Outstanding. Any negative points corrected by plus points 4 star - Very good service with many plus points and very few negatives
Holiday InnInterContinental Hotels Group (IHG) border=
Holiday Inn
3 4 star - Very good service with many plus points and very few negatives 5 star - Outstanding. Any negative points corrected by plus points 4 star - Very good service with many plus points and very few negatives
HiltonHilton
Hilton
1 4 1/2 star - Excellent service, very difficult to fault 4 1/2 star - Excellent service, very difficult to fault 4 1/2 star - Excellent service, very difficult to fault
Hampton by HiltonHilton border=
Hampton by Hilton
2 4 1/2 star - Excellent service, very difficult to fault 5 star - Outstanding. Any negative points corrected by plus points 4 star - Very good service with many plus points and very few negatives
DoubleTreeHilton
DoubleTree
6 4 1/2 star - Excellent service, very difficult to fault 5 star - Outstanding. Any negative points corrected by plus points 4 star - Very good service with many plus points and very few negatives
Days InnWyndham Wordlwide border=
Days Inn
3 4 1/2 star - Excellent service, very difficult to fault 5 star - Outstanding. Any negative points corrected by plus points 3 1/2 star - Above average service.
ComfortNordic Choice Hotels
Comfort
3 4 1/2 star - Excellent service, very difficult to fault 5 star - Outstanding. Any negative points corrected by plus points 4 star - Very good service with many plus points and very few negatives
ClarionNordic Choice Hotels border=
Clarion
10 4 1/2 star - Excellent service, very difficult to fault 5 star - Outstanding. Any negative points corrected by plus points 3 star - Average service with more positives than negatives
CabInn
CabInn
4 4 star - Very good service with many plus points and very few negatives 5 star - Outstanding. Any negative points corrected by plus points 3 1/2 star - Above average service.
Best Western border=
Best Western
5 4 1/2 star - Excellent service, very difficult to fault 5 star - Outstanding. Any negative points corrected by plus points 3 1/2 star - Above average service.
Travelodge
Travelodge
30 4 star - Very good service with many plus points and very few negatives 5 star - Outstanding. Any negative points corrected by plus points 1/2 star - Dire service, only one or two redeeming features
TOP International border=
TOP International
1 4 star - Very good service with many plus points and very few negatives 4 star - Very good service with many plus points and very few negatives 4 star - Very good service with many plus points and very few negatives
Suite NovotelAccor
Suite Novotel
3 3 star - Average service with more positives than negatives 5 star - Outstanding. Any negative points corrected by plus points 3 star - Average service with more positives than negatives
Radisson BluRaddison Hotels Group (RHG) border=
Radisson Blu
8 4 star - Very good service with many plus points and very few negatives 5 star - Outstanding. Any negative points corrected by plus points 2 1/2 star - Acceptable. Service could do better but met minimum standards
M:GalleryAccor
M:Gallery
8 4 star - Very good service with many plus points and very few negatives 5 star - Outstanding. Any negative points corrected by plus points 1 star - Very bad service, few plus points which are outweighed by many negatives
Jurys Inn border=
Jurys Inn
3 4 star - Very good service with many plus points and very few negatives 5 star - Outstanding. Any negative points corrected by plus points 3 1/2 star - Above average service.
Ibis StylesAccor
Ibis Styles
10 4 star - Very good service with many plus points and very few negatives 5 star - Outstanding. Any negative points corrected by plus points 3 star - Average service with more positives than negatives
Ibis HotelsAccor border=
Ibis Hotels
39 4 star - Very good service with many plus points and very few negatives 5 star - Outstanding. Any negative points corrected by plus points 1/2 star - Dire service, only one or two redeeming features
Ibis BudgetAccor
Ibis Budget
6 4 star - Very good service with many plus points and very few negatives 4 1/2 star - Excellent service, very difficult to fault 3 1/2 star - Above average service.
Crowne PlazaInterContinental Hotels Group (IHG) border=
Crowne Plaza
3 4 star - Very good service with many plus points and very few negatives 5 star - Outstanding. Any negative points corrected by plus points 2 star - Below average. Some plus points but there are several negatives
Thon
Thon
3 3 1/2 star - Above average service. 5 star - Outstanding. Any negative points corrected by plus points 3 star - Average service with more positives than negatives
Thistle border=
Thistle
1 3 1/2 star - Above average service. 3 1/2 star - Above average service. 3 1/2 star - Above average service.
MövenpickAccor
Mövenpick
2 3 1/2 star - Above average service. 3 1/2 star - Above average service. 3 star - Average service with more positives than negatives
RamadaWyndham Wordlwide border=
Ramada
1 3 star - Average service with more positives than negatives 3 star - Average service with more positives than negatives 3 star - Average service with more positives than negatives
WestinMarriott International
Westin
1 2 1/2 star - Acceptable. Service could do better but met minimum standards 2 1/2 star - Acceptable. Service could do better but met minimum standards 2 1/2 star - Acceptable. Service could do better but met minimum standards
SheratonMarriott International border=
Sheraton
1 1 star - Very bad service, few plus points which are outweighed by many negatives 1 star - Very bad service, few plus points which are outweighed by many negatives 1 star - Very bad service, few plus points which are outweighed by many negatives