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Hotel Brands and Groups

Brand and Group

Stays

Score

Average

High

Low
Premier InnWhitbread
Premier Inn		 30 5 star - Outstanding. Any negative points corrected by plus points 5 star - Outstanding. Any negative points corrected by plus points 3 star - Average service with more positives than negatives
Park InnCarlson Rezidor border=
Park Inn		 3 5 star - Outstanding. Any negative points corrected by plus points 5 star - Outstanding. Any negative points corrected by plus points 5 star - Outstanding. Any negative points corrected by plus points
FairmontAccor
Fairmont		 1 5 star - Outstanding. Any negative points corrected by plus points 5 star - Outstanding. Any negative points corrected by plus points 5 star - Outstanding. Any negative points corrected by plus points
Agon Group border=
Agon Group		 1 5 star - Outstanding. Any negative points corrected by plus points 5 star - Outstanding. Any negative points corrected by plus points 5 star - Outstanding. Any negative points corrected by plus points
AdagioAccor
Adagio		 2 5 star - Outstanding. Any negative points corrected by plus points 5 star - Outstanding. Any negative points corrected by plus points 5 star - Outstanding. Any negative points corrected by plus points
ACMarriott International border=
AC		 1 5 star - Outstanding. Any negative points corrected by plus points 5 star - Outstanding. Any negative points corrected by plus points 5 star - Outstanding. Any negative points corrected by plus points
MercureAccor
Mercure		 52 4 1/2 star - Excellent service, very difficult to fault 5 star - Outstanding. Any negative points corrected by plus points 1 star - Very bad service, few plus points which are outweighed by many negatives
W HotelsStarwood Hotels and Resorts border=
W Hotels		 2 4 1/2 star - Excellent service, very difficult to fault 5 star - Outstanding. Any negative points corrected by plus points 4 star - Very good service with many plus points and very few negatives
SokosS-Kanava
Sokos		 2 4 1/2 star - Excellent service, very difficult to fault 5 star - Outstanding. Any negative points corrected by plus points 4 star - Very good service with many plus points and very few negatives
Radisson BluCarlson Rezidor border=
Radisson Blu		 6 4 star - Very good service with many plus points and very few negatives 5 star - Outstanding. Any negative points corrected by plus points 2 1/2 star - Acceptable. Service could do better but met minimum standards
NovotelAccor
Novotel		 28 4 1/2 star - Excellent service, very difficult to fault 5 star - Outstanding. Any negative points corrected by plus points 2 star - Below average. Some plus points but there are several negatives
InterCitySteigenberger Hotel Group border=
InterCity		 6 4 1/2 star - Excellent service, very difficult to fault 5 star - Outstanding. Any negative points corrected by plus points 4 1/2 star - Excellent service, very difficult to fault
Holiday Inn ExpressInterContinental Hotels Group
Holiday Inn Express		 6 4 1/2 star - Excellent service, very difficult to fault 5 star - Outstanding. Any negative points corrected by plus points 4 star - Very good service with many plus points and very few negatives
Holiday InnInterContinental Hotels Group border=
Holiday Inn		 3 4 star - Very good service with many plus points and very few negatives 5 star - Outstanding. Any negative points corrected by plus points 4 star - Very good service with many plus points and very few negatives
ComfortChoice Hotels
Comfort		 3 4 1/2 star - Excellent service, very difficult to fault 5 star - Outstanding. Any negative points corrected by plus points 4 star - Very good service with many plus points and very few negatives
ClarionChoice Hotels border=
Clarion		 8 4 1/2 star - Excellent service, very difficult to fault 5 star - Outstanding. Any negative points corrected by plus points 3 star - Average service with more positives than negatives
TOP International
TOP International		 1 4 star - Very good service with many plus points and very few negatives 4 star - Very good service with many plus points and very few negatives 4 star - Very good service with many plus points and very few negatives
SofitelAccor border=
Sofitel		 2 4 star - Very good service with many plus points and very few negatives 5 star - Outstanding. Any negative points corrected by plus points 4 star - Very good service with many plus points and very few negatives
Scandic
Scandic		 3 4 star - Very good service with many plus points and very few negatives 5 star - Outstanding. Any negative points corrected by plus points 4 star - Very good service with many plus points and very few negatives
Quality InnChoice Hotels border=
Quality Inn		 2 4 star - Very good service with many plus points and very few negatives 5 star - Outstanding. Any negative points corrected by plus points 3 star - Average service with more positives than negatives
PullmanAccor
Pullman		 4 4 star - Very good service with many plus points and very few negatives 5 star - Outstanding. Any negative points corrected by plus points 3 star - Average service with more positives than negatives
Jurys Inn border=
Jurys Inn		 2 4 star - Very good service with many plus points and very few negatives 5 star - Outstanding. Any negative points corrected by plus points 3 1/2 star - Above average service.
Ibis StylesAccor
Ibis Styles		 9 4 star - Very good service with many plus points and very few negatives 5 star - Outstanding. Any negative points corrected by plus points 3 star - Average service with more positives than negatives
Ibis HotelsAccor border=
Ibis Hotels		 35 4 star - Very good service with many plus points and very few negatives 5 star - Outstanding. Any negative points corrected by plus points 1/2 star - Dire service, only one or two redeeming features
Ibis BudgetAccor
Ibis Budget		 6 4 star - Very good service with many plus points and very few negatives 4 1/2 star - Excellent service, very difficult to fault 3 1/2 star - Above average service.
Days InnWyndham Wordlwide border=
Days Inn		 2 4 star - Very good service with many plus points and very few negatives 4 1/2 star - Excellent service, very difficult to fault 3 1/2 star - Above average service.
CabInn
CabInn		 3 4 star - Very good service with many plus points and very few negatives 5 star - Outstanding. Any negative points corrected by plus points 3 1/2 star - Above average service.
Best Western border=
Best Western		 4 4 star - Very good service with many plus points and very few negatives 5 star - Outstanding. Any negative points corrected by plus points 3 1/2 star - Above average service.
Travelodge
Travelodge		 30 3 1/2 star - Above average service. 5 star - Outstanding. Any negative points corrected by plus points 1/2 star - Dire service, only one or two redeeming features
Thon border=
Thon		 3 3 1/2 star - Above average service. 5 star - Outstanding. Any negative points corrected by plus points 3 star - Average service with more positives than negatives
Thistle
Thistle		 1 3 1/2 star - Above average service. 3 1/2 star - Above average service. 3 1/2 star - Above average service.
M:GalleryAccor border=
M:Gallery		 7 3 1/2 star - Above average service. 5 star - Outstanding. Any negative points corrected by plus points 1 star - Very bad service, few plus points which are outweighed by many negatives
Crowne PlazaInterContinental Hotels Group
Crowne Plaza		 2 3 1/2 star - Above average service. 5 star - Outstanding. Any negative points corrected by plus points 2 star - Below average. Some plus points but there are several negatives
Suite NovotelAccor border=
Suite Novotel		 2 3 star - Average service with more positives than negatives 3 1/2 star - Above average service. 3 star - Average service with more positives than negatives
RamadaWyndham Wordlwide
Ramada		 1 3 star - Average service with more positives than negatives 3 star - Average service with more positives than negatives 3 star - Average service with more positives than negatives
WestinStarwood Hotels and Resorts border=
Westin		 1 2 1/2 star - Acceptable. Service could do better but met minimum standards 2 1/2 star - Acceptable. Service could do better but met minimum standards 2 1/2 star - Acceptable. Service could do better but met minimum standards
SheratonStarwood Hotels and Resorts
Sheraton		 1 1 star - Very bad service, few plus points which are outweighed by many negatives 1 star - Very bad service, few plus points which are outweighed by many negatives 1 star - Very bad service, few plus points which are outweighed by many negatives