Scoreboard: Travel

19/02/2004,  2 1/2 star - Acceptable. Service could do better but met minimum standards

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: -0:15

At: [TXL] - Berlin Tegel  
Delay?: -0:20
15 minutes early 20 minutes early

Journey

Service
Speedy departure from Gatwick, limited service on-board Very friendly and helpful service.

22/02/2004,  No star - Appalling service, unable to rate

Departure

Arrival

From: [TXL] - Berlin Tegel  
Delay?: +6:15

At: [LGW] - London Gatwick  
Delay?: +6:00
15 minutes late On time

Journey

Service
Very limited service + 6 hours delay as original flight was cancelled! Absolutely appalling, not being informed despite the airline knowing weeks in advance that the flight had been cancelled is unacceptable.