Scoreboard: Travel

18/12/2001,  3 star - Average service with more positives than negatives

Departure

Arrival

From: [LTN] - London Luton  
Delay?: +0:30

At: [EDI] - Edinburgh  
Delay?: +0:30
30 minutes late 30 minutes late

Journey

Service
Flight delayed due to plane being parked on the other side of the airport! Friendly service

20/12/2001,  No star - Appalling service, unable to rate

Departure

Arrival

From: [EDI] - Edinburgh  
Delay?: +2:00

At: [LTN] - London Luton  
Delay?: +2:00
2 hours late 2 hours late

Journey

Service
No information or explanation about the delay Friendly staff but delays were unacceptable without a reason.

19/01/2004,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: +0:35

At: [BCN] - Barcelona  
Delay?: +0:05
35 minutes late 5 minutes late

Journey

Service
35 minute delay on departing Gatwick as a member of our crew had to cover for another flight. Only 5 minutes late into Barcelona Friendly and helpful service

21/01/2004,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [BCN] - Barcelona  
Delay?: -0:35

At: [LGW] - London Gatwick  
Delay?: -0:35
Friendly and helpful service 35 minutes early

Journey

Service
35 minutes Early pushing off from Barcelona on an almost empty flight! Very friendly staff and very impressed at the flight leaving early. Exceptionally comfortable as we were all able to spread out around the plane.

08/05/2004,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: +0:20

At: [GVA] - Geneva International  
Delay?: -0:10
20 minutes late 10 minutes early

Journey

Service
20 minute delay leaving Gatwick as there had been an earlier incident on the Runway. 10 minutes early into Geneva Very busy service so the staff were rushed off their feet. The plane was very comfortable and looked almost brand new.

10/05/2004,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [GVA] - Geneva International  
Delay?: ±0:00

At: [LGW] - London Gatwick  
Delay?: -0:20
20 minutes early 20 minutes early

Journey

Service
On time leaving Geneva and landed 20 minutes early. 30 minute wait to disembark because we were sent to a stand without an air-bridge Very busy service so the staff were rushed off their feet. The plane was very comfortable and looked almost brand new.

16/02/2006,  2 star - Below average. Some plus points but there are several negatives

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: +3:50

At: [SXF] - Berlin Schoenfeld  
Delay?: +3:30
Almost 4 hours late leaving Gatwick because of Technical problems 3 hours 30 minutes late

Journey

Service
Comfortable flight, but only after a very long way Good service, once the plane took off. We were kept informed by easyJet, but Gatwick were less informative

21/02/2006,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [SXF] - Berlin Schoenfeld  
Delay?: ±0:00

At: [LGW] - London Gatwick  
Delay?: -0:10
On Time 10 minutes early

Journey

Service
Comfortable flight Good service

28/09/2007,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: +0:40

At: [PSA] - Galileo Galilei, Pisa  
Delay?: +0:20
40 minutes late leaving, for no particular reason 20 minutes late into Pisa

Journey

Service
Slightly bumpy for both the take off and landing, but other than that a comfortable flight Friendly service

02/10/2007,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [PSA] - Galileo Galilei, Pisa  
Delay?: +0:10

At: [LGW] - London Gatwick  
Delay?: ±0:00
10 minutes late leaving Pisa On time into Gatwick

Journey

Service
Comfortable flight Friendly service

17/11/2007,  3 star - Average service with more positives than negatives

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: +1:00

At: [LIS] - Lisboa  
Delay?: +0:40
Hour delay on the departure due to the plane being diverted by snow in Poland on its earlier flight to Gdansk. 40 minutes late into Lisbon

Journey

Service
Ok journey, not particularly comfortable, but that was mostly due to the passenger who sat next to me and decided they wanted a seat and a half! Basic but OK

21/11/2007,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [LIS] - Lisboa  
Delay?: +0:10

At: [LGW] - London Gatwick  
Delay?: -0:15
A couple of minutes late taking off 15 minutes early into Gatwick

Journey

Service
OK journey, bit more space that on the way out Basic but OK

27/09/2008,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: +0:20

At: [VCE] - Venice (Marco Polo International)  
Delay?: +0:10
Twenty minutes late leaving Gatwick due to a delay on the inbound flight. Ten minutes late into Venice

Journey

Service
A relatively comfortable journey, as I had a whole row to myself, quite a few bits of turbulence encountered on the way though The usual easyJet service of trying to sell you everything

30/09/2008,  3 star - Average service with more positives than negatives

Departure

Arrival

From: [VCE] - Venice (Marco Polo International)  
Delay?: ±0:00

At: [LGW] - London Gatwick  
Delay?: ±0:00
On time from Venice On time into Gatwick

Journey

Service
A totally full plane made for a very cramped, and slightly uncomfortable journey (not helped by having the starts of a cold) The usual easyJet service of trying to sell you everything

28/01/2009,  3 1/2 star - Above average service.

Departure

Arrival

From: [EDI] - Edinburgh  
Delay?: +0:40

At: [LGW] - London Gatwick  
Delay?: +0:15
40 minutes late leaving Edinburgh because of earlier delays 15 minutes late into Gatwick

Journey

Service
Comfortable journey, plane was only half full Good service

22/07/2009,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: ±0:00

At: [BFS] - Belfast International  
Delay?: -0:20
On time from Gatwick 20 minutes early into Belfast

Journey

Service
Comfortable journey, despite it being a very full flight Good service on a very full flight

02/08/2009,  4 1/2 star - Excellent service, very difficult to fault

Departure

Arrival

From: [BFS] - Belfast International  
Delay?: ±0:00

At: [LGW] - London Gatwick  
Delay?: ±0:00
On time from Belfast On time into Gatwick

Journey

Service
Not the most comfortable service, as the flight was totally full OK service

15/04/2009,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: ±0:00

At: [MUC] - Munich  
Delay?: -0:10
On time pushing back from the stand at Gatwick 10 minutes early into Munich

Journey

Service
A comfortable journey (made all the more comfortable by the massive leg room provided by being in row 1 Standard easyJet service

19/04/2009,  4 1/2 star - Excellent service, very difficult to fault

Departure

Arrival

From: [MUC] - Munich  
Delay?: ±0:00

At: [LGW] - London Gatwick  
Delay?: -0:10
On time pushing back at Munich 10 minutes early into Gatwick

Journey

Service
A pretty comfortable journey on a very busy flight Standard easyJet service

25/09/2009,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: +0:20

At: [MPX] - Milan Malpensa  
Delay?: -0:10
20 minutes late pushing back due to four no-shows Ten minutes early into Milan

Journey

Service
Quite a cramped flight as it was very full Standard easyJet service

29/09/2009,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [MPX] - Milan Malpensa  
Delay?: +0:10

At: [LGW] - London Gatwick  
Delay?: -0:15
10 minutes late pushing back because of air traffic congestion 15 minutes early into Gatwick

Journey

Service
A very cramped full flight Standard easyJet service

12/03/2010,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: ±0:00

At: [AGP] - Malaga  
Delay?: -0:05
On time from Gatwick Five minutes early into Malaga

Journey

Service
A very full flight meant it was slightly cramped in the cabin, but the flight was smooth so it didn't matter too much Standard easyJet service

15/03/2010,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [AGP] - Malaga  
Delay?: ±0:00

At: [LGW] - London Gatwick  
Delay?: +0:05
On time from Malaga Five minutes late into Gatwick

Journey

Service
A very full flight, but on an old GB airways plane so the seats were much larger and more comfortable than a normal easyjet flight! Standard easyJet service

30/04/2010,  4 1/2 star - Excellent service, very difficult to fault

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: +0:05

At: [DUS] - Dusseldorf  
Delay?: ±0:00
Five minutes late pushing back from Gatwick On time into Dusseldorf

Journey

Service
An almost full flight, but quite comfortable, if a little bumpy at the end Standard easyJet service.

03/05/2010,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [DUS] - Dusseldorf  
Delay?: ±0:00

At: [LGW] - London Gatwick  
Delay?: ±0:00
On time from Dusseldorf On time into Gatwick

Journey

Service
A very full flight, very packed and cramped. Regular easyJet service

08/07/2010,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: +0:10

At: [CGN] - Köln/Bonn  
Delay?: -0:05
Ten minutes late pushing back from Gatwick Five minutes early onto the ground, but then a bit of a wait as they couldn't get the steps at the back into place

Journey

Service
Another very full easyJet flight, Fine for most of the journey, but very bumpy on final approach into Cologne Regular easyJet service

11/07/2010,  2 star - Below average. Some plus points but there are several negatives

Departure

Arrival

From: [CGN] - Köln/Bonn  
Delay?: +0:05

At: [LGW] - London Gatwick  
Delay?: +0:10
Five minutes late pushing back from the gate On time touching down, but the plane was held for ten minutes as nobody was ready at the gate. It then took 30 minutes for the baggage to come round

Journey

Service
A very full flight, but relatively comfortable on a short flight Regular easyJet service on board, but appalling service with the luggage

24/02/2011,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: ±0:00

At: [OPO] - Porto  
Delay?: -0:25
On time from Gatwick A staggering 25 minutes early into Porto because of favourable air traffic.

Journey

Service
A generally comfortable journey, just with one bumpy patch Excellent on-board service

27/02/2011,  4 1/2 star - Excellent service, very difficult to fault

Departure

Arrival

From: [OPO] - Porto  
Delay?: ±0:00

At: [LGW] - London Gatwick  
Delay?: ±0:00
On time from Porto On time into Gatwick

Journey

Service
A comfortable flight Very good on board service

17/05/2011,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: -0:05

At: [VCE] - Venice (Marco Polo International)  
Delay?: -0:25
Five minutes early pushing back from the stand at Gatwick 25 minutes early into Venice

Journey

Service
Very smooth journey, straight out from Gatwick in under 5 minutes from pushing back, tail wind all the way. Very good on board service

20/05/2011,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [VCE] - Venice (Marco Polo International)  
Delay?: +0:20

At: [LGW] - London Gatwick  
Delay?: +0:10
Twenty minutes late pushing back because of air traffic control problems 10 minutes late into Gatwick

Journey

Service
The journey was quite bumpy in places, but other than that comfortable Very good service

07/08/2011,  3 star - Average service with more positives than negatives

Departure

Arrival

From: [CGN] - Köln/Bonn  
Delay?: +0:40

At: [LGW] - London Gatwick  
Delay?: +0:45
40 minutes late leaving as the plane was late on arrival 45 minutes late into Gatwick due to having to stack

Journey

Service
A pretty bumpy journey and a completely full flight made for a pretty uncomfortable journey Standard easyJet service

18/01/2012,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: -0:15

At: [ABZ] - Aberdeen  
Delay?: -0:25
15 minutes early from Gatwick 25 minutes early into Aberdeen

Journey

Service
A very comfortable flight, it was half empty, bit bumpy in places Excellent service

22/01/2012,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [ABZ] - Aberdeen  
Delay?: -0:20

At: [LGW] - London Gatwick  
Delay?: -0:30
20 minutes early as the inbound flight was early 30 minutes early into Gatwick

Journey

Service
A comfortable flight Excellent service

22/02/2013,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: +0:10

At: [OPO] - Porto  
Delay?: -0:05
On time pushing back, but we then had to go and be de-iced so were about 10 minutes late taking off Five minutes early into Porto

Journey

Service
The flight was comfortable, though crammed into a window seat next to a screaming baby took the shine off a bit Standard easyJet service

19/01/2016,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: +0:10

At: [MLA] - Malta International  
Delay?: -0:15
10 minutes late from Gatwick 15 minutes early into Malta

Journey

Service
Comfortable if slightly cramped journey Good on-board service

24/01/2016,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [MLA] - Malta International  
Delay?: -0:05

At: [LGW] - London Gatwick  
Delay?: -0:10
5 minutes early from Malta 10 minutes early into Gatwick

Journey

Service
Comfortable if slightly cramped journey Good service

07/01/2017,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: ±0:00

At: [INN] - Innsbruck  
Delay?: -0:10
On time from Gatwick 10 minutes early into Innsbruck

Journey

Service
Smooth journey and an impressive approach into Innsbruck Excellent on-board service

09/01/2017,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [INN] - Innsbruck  
Delay?: +0:30

At: [LGW] - London Gatwick  
Delay?: +0:15
30 minutes late from Innsbruck due to a delayed inbound aircraft 15 minutes late, and offloaded at the North rather than the scheduled South Terminal

Journey

Service
Comfortable and smooth journey, though we were landed at the wrong terminal at Gatwick Good on-board service

20/09/2019,  2 star - Below average. Some plus points but there are several negatives

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: +1:25

At: [HAM] - Hamburg  
Delay?: +1:25
85 minutes late from Gatwick due to delays earlier in the day 85 minutes late into Hamburg

Journey

Service
A bumpy and cramped journey OK service, but no real apology for the delay and the major inconvenience it caused most people

22/09/2019,  1 1/2 star - Bad service, plus points but many negatives count against the service

Departure

Arrival

From: [HAM] - Hamburg  
Delay?: +1:20

At: [LGW] - London Gatwick  
Delay?: +1:30
80 minutes late from Hamburg 90 minutes late into Gatwick and then onto a remote stand and bus in the pouring rain

Journey

Service
Smooth but very cramped flight Poor service and no real apology for the massive delay

28/08/2020,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: -0:15

At: [DUS] - Dusseldorf  
Delay?: -0:25
15 minutes early pushing back at Gatwick 25 minutes early into Dusseldorf

Journey

Service
With nothing else ahead of us from pushback we headed straight for the runway and were in the air within minutes. The journey itself was fine with the plane only about 2/3 full Excellent on-board service from the crew

31/08/2020,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [DUS] - Dusseldorf  
Delay?: ±0:00

At: [LGW] - London Gatwick  
Delay?: -0:25
On time from Düsseldorf 25 minutes early into Gatwik

Journey

Service
Smooth journey on a pretty full flight Excellent on-board service

11/11/2022,  3 star - Average service with more positives than negatives

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: +0:40

At: [MAD] - Madrid Barajas  
Delay?: +0:45
40 minutes late pushing back at Gatwick due to delays on inbound flight 45 minutes late into Madrid and then a very long taxi

Journey

Service
An OK but cramped flight - plane was totally full OK on-board service

13/11/2022,  3 star - Average service with more positives than negatives

Departure

Arrival

From: [MAD] - Madrid Barajas  
Delay?: +0:30

At: [LGW] - London Gatwick  
Delay?: +0:15
30 minutes late pushing back at Madrid due to delays in boarding 15 minutes late into Gatwick

Journey

Service
A very full flight, but relatively comfortable OK on-board service, but then a really weird request to switch off all electronic devices before landing due to fog. There was no fog, so who knows what they were playing at.