Address
Avenida dos Hoteis, Santa Maria, Ilha do Sal 4111
www.robinson.com |
Location
Latitude: 16.593585; Longitude: -22.918258
What3Words: situate.bombarded.gliding
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Dates of Visits
March 2023
Official Grading
4 star Hotel
My rating
Chain Information
Part of the Robinson Chain
My Review
On the positive side the local Cape Verdian staff were all incredibly friendly and helpful and nothing was too much bother. Most of the rest of the staff were pretty good, but a handful of European staff on the Reception/Front of House team let everyone down by being needlessly rude, arrogant and deeply unpleasant. There was a major issue with my room and their response was pretty much tough, deal with it.
Food was mediocre to good. Facilities were good, though in areas there were clear cost cutting measures in place with maintenance not a high priority. All in all this has the potential to be a great place, but it's badly let down by several members of the reception team and penny pinching on the maintenance