Scoreboard: Travel

21/03/2003,  3 star - Average service with more positives than negatives

Departure

Arrival

From: [QQW/wat] - London Waterloo  
Delay?: ±0:00

At: [XPG] - Paris (Nord)  
Delay?: +0:10

On Time 10 minutes late

Journey

Service

Service lost time getting to the English coast and was then unable to make it all back up again. Comfortable but slow from London to the tunnel, food and drink expensive

23/03/2003,  3 star - Average service with more positives than negatives

Departure

Arrival

From: [XPG] - Paris (Nord)  
Delay?: ±0:00

At: [QQW/wat] - London Waterloo  
Delay?: ±0:00

On Time On Time

Journey

Service

On time throughout the journey Comfortable but slow from the tunnel to London, food and drink expensive.

18/06/2004,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [QQW/wat] - London Waterloo  
Delay?: -0:05

At: [ZYR/fbmz] - Brussels (Midi/Zuid)  
Delay?: ±0:00

5 minutes early On Time

Journey

Service

Good service throughout. Booked 2 months in advance so I benefited from an Apex 1st Class ticket with all the trimmings that come with First class - very comfortable seat, free flowing drink and 3 course meal (both included in the price!)

21/06/2004,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [ZYR/fbmz] - Brussels (Midi/Zuid)  
Delay?: ±0:00

At: [QQW/wat] - London Waterloo  
Delay?: +0:15

On Time 15 minutes late

Journey

Service

On time until the London side of Ashford when it got stuck behind something else and ended up 15 minutes late into Waterloo Booked 2 months in advance so I benefited from an Apex 1st Class ticket with all the trimmings that come with First class - very comfortable seat, free flowing drink and 3 course meal (both included in the price!)

03/03/2006,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [QQW/wat] - London Waterloo  
Delay?: ±0:00

At: [ZYR/fbmz] - Brussels (Midi/Zuid)  
Delay?: -0:01

On Time One minute early into Brussels

Journey

Service

Very comfortable journey Excellent food, excellent service and the booze flowed freely in leisure select!

06/03/2006,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [ZYR/fbmz] - Brussels (Midi/Zuid)  
Delay?: -0:03

At: [QQW/wat] - London Waterloo  
Delay?: ±0:00

3 minutes leaving Brussels On Time, but would have been 10 minutes early into Waterloo were it not got the British signallers sticking us behind a stopping train for the last 7 miles!

Journey

Service

Very comfortable journey Excellent food, excellent service and the booze flowed freely in leisure select!

23/06/2006,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [QQW/wat] - London Waterloo  
Delay?: ±0:00

At: [ZYR/fbmz] - Brussels (Midi/Zuid)  
Delay?: ±0:00

On Time On Time

Journey

Service

Comfortable journey Good food and helpful on-board team

28/06/2006,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [ZYR/fbmz] - Brussels (Midi/Zuid)  
Delay?: ±0:00

At: [QQW/wat] - London Waterloo  
Delay?: +0:15

On Time 15 minutes late due to the closure of the high speed line

Journey

Service

Comfortable Journey, diverted at Ashford onto the slow line into London which takes 15 minutes longer than the high speed line Excellent food, excellent service and the booze flowed freely in leisure select!

21/12/2007,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [QQS/stp] - London St Pancras International  
Delay?: ±0:00

At: [ZYR/fbmz] - Brussels (Midi/Zuid)  
Delay?: ±0:00

On time from London On time into Brussels

Journey

Service

A slightly chaotic departure, as the ticket machines were not working properly, and I had to queue in the ticket office to collect my tickets No on-board service

23/12/2007,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [ZYR/fbmz] - Brussels (Midi/Zuid)  
Delay?: ±0:00

At: [QQS/stp] - London St Pancras International  
Delay?: ±0:00

On time from Brussels On time into London

Journey

Service

An uneventful, and quick journey back Good service

19/12/2008,  3 star - Average service with more positives than negatives

Departure

Arrival

From: [QQS/stp] - London St Pancras International  
Delay?: -0:05

At: [ZYR/fbmz] - Brussels (Midi/Zuid)  
Delay?: +0:05

Five minutes early leaving St Pancras Five minutes late into Brussels

Journey

Service

A fast journey up to the Channel Tunnel, which it then crawled through and took nearly 50 minutes to do what should have taken 23 Ok Service, had been pre-warned about the delay through the tunnel due to a fire a few months earlier, so it wasn't a surprise

22/12/2008,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [ZYR/fbmz] - Brussels (Midi/Zuid)  
Delay?: ±0:00

At: [QQS/stp] - London St Pancras International  
Delay?: -0:10

On time from Brussels 10 minutes early into St Pancras

Journey

Service

Despite the delay in getting through the tunnel the journey was quicker than they timetabled. Excellent service

13/12/2012,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [QQS/stp] - London St Pancras International  
Delay?: ±0:00

At: [XPG] - Paris Gare du Nord  
Delay?: -0:05

On time leaving London 5 minutes early into Paris

Journey

Service

A smooth a quick journey, helped by being non-stop from London to Paris Excellent on-board service, despite the train being packed

16/12/2012,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [XPG] - Paris Gare du Nord  
Delay?: ±0:00

At: [QQS/stp] - London St Pancras International  
Delay?: ±0:00

On time from Paris On time into London

Journey

Service

A smooth and comfortable journey Excellent on-board service

20/12/2013,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [QQS/stp] - London St Pancras International  
Delay?: ±0:00

At: [ZYR/fbmz] - Brussels (Midi/Zuid)  
Delay?: ±0:00

On time from St Pancras On time into Brusselles

Journey

Service

A comfortable and speedy journey Excellent on-board service

23/12/2013,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [ZYR/fbmz] - Brussels (Midi/Zuid)  
Delay?: ±0:00

At: [QQS/stp] - London St Pancras International  
Delay?: ±0:00

On time from Brussels On time into London

Journey

Service

A very comfortable journey, as the carriage was almost empty we were able to spread out so there was lots of space Outstanding service from a very friendly team

04/07/2014,  4 1/2 star - Excellent service, very difficult to fault

Departure

Arrival

From: [QQS/stp] - London St Pancras International  
Delay?: ±0:00

At: [ZYR/fbmz] - Brussels (Midi/Zuid)  
Delay?: ±0:00

On time from St Pancras (though was ready to go five minutes early) On time into Brussels

Journey

Service

A comfortable journey Excellent on-board service a bit let down by the shambolic checkin at St Pancras

06/07/2014,  3 1/2 star - Above average service.

Departure

Arrival

From: [ZYR/fbmz] - Brussels (Midi/Zuid)  
Delay?: ±0:00

At: [QQS/stp] - London St Pancras International  
Delay?: ±0:00

On time from Brussels On time into St Pancras

Journey

Service

A comfortable journey Once again a chaotic checkin, but service onboard was good

24/03/2016,  3 star - Average service with more positives than negatives

Departure

Arrival

From: [QQS/stp] - London St Pancras International  
Delay?: ±0:00

At: [ZYR/fbmz] - Brussels (Midi/Zuid)  
Delay?: +0:10

On time from St Pancras 10 minutes late into Brussels

Journey

Service

Very crowded train Average on-board service

29/03/2016,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [ZYR/fbmz] - Brussels (Midi/Zuid)  
Delay?: ±0:00

At: [QQS/stp] - London St Pancras International  
Delay?: ±0:00

On time from Brussels On time into St Pancras

Journey

Service

Comfortable journey, again a very full train Excellent on-board service

23/02/2017,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [QQS/stp] - London St Pancras International  
Delay?: ±0:00

At: [ZYR/fbmz] - Brussels (Midi/Zuid)  
Delay?: +0:15

On time from St Pancras 15 minutes late into Brussels due to a slow preceeding train through the channel tunnel

Journey

Service

Comfortable journey Good on-board service

26/02/2017,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [ZYR/fbmz] - Brussels (Midi/Zuid)  
Delay?: +0:10

At: [QQS/stp] - London St Pancras International  
Delay?: +0:10

10 minutes late leaving Brussels as some passengers had managed to skip the Belgian police checks 10 minutes late into St Pancras

Journey

Service

Comfortable journey on a full train Good on-board service

28/04/2017,  3 star - Average service with more positives than negatives

Departure

Arrival

From: [QQS/stp] - London St Pancras International  
Delay?: +0:05

At: [XDB] - Lille Europe  
Delay?: +0:15

5 minutes late from St Pancras due to a delayed inbound train 15 minutes late into Lille due to a delay getting into the tunnel

Journey

Service

Comfortable and smooth journey Reasonable on-board service

01/05/2017,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [XDB] - Lille Europe  
Delay?: ±0:00

At: [QQS/stp] - London St Pancras International  
Delay?: -0:05

On time from Lille 5 minutes early into St Pancras

Journey

Service

Comfortable journey Good on-board service

28/10/2016,  2 star - Below average. Some plus points but there are several negatives

Departure

Arrival

From: [QQS/stp] - London St Pancras International  
Delay?: +0:45

At: [XPG] - Paris (Nord)  
Delay?: +0:45

45 minutes late due to a delayed inbound train and then an even further delayed boarding due to an inbound train being put into a neighbouring platform which had to be disembarked before we could start boarding 45 minutes late into Paris

Journey

Service

Busy train, and in places very bumpy on one of Eurostars new trains OK on board service

30/10/2016,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [XPG] - Paris (Nord)  
Delay?: ±0:00

At: [QQS/stp] - London St Pancras International  
Delay?: -0:05

On time from Paris 5 minutes early into St Pancras

Journey

Service

Quite a busy train, smooth journey Excellent on-board service

15/09/2017,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [QQS/stp] - London St Pancras International  
Delay?: ±0:00

At: [ZYR/fbmz] - Brussels (Midi/Zuid)  
Delay?: -0:05

On time from St Pancras 5 minutes early into Brussels

Journey

Service

Comfortable journey on one of Eurostar's new trains Excellent on board service

17/09/2017,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [ZYR/fbmz] - Brussels (Midi/Zuid)  
Delay?: ±0:00

At: [QQS/stp] - London St Pancras International  
Delay?: ±0:00

On time from Brussels On time into London

Journey

Service

Comfortable journey Excellent service

20/04/2018,  2 star - Below average. Some plus points but there are several negatives

Departure

Arrival

From: [QQS/stp] - London St Pancras International  
Delay?: ±0:00

At: [ZYR/fbmz] - ZYR/fbmz  
Delay?: ±0:00

On time from St Pancras On time into Brussels

Journey

Service

Comfortable journey on a very full train On checkin my seat was changed, putting me at the very back of the train which would have meant I would have missed the connection had the train to Oostende not been a couple of minutes late. Eurostar didn't apologise and tried to claim it was because they had to change the train type and all the seats were different - yet it was only me with a different seat!

22/04/2018,  2 star - Below average. Some plus points but there are several negatives

Departure

Arrival

From: [ZYR/fbmz] - Brussels (Midi/Zuid)  
Delay?: +0:10

At: [QQS/stp] - London St Pancras International  
Delay?: +0:05

10 minutes late from Brussels due to chaos in security which meant lots of passengers were not at the platform in time for departure 5 minutes late into London

Journey

Service

Comfortable journey Eurostar texted everyone in the morning telling us we had to be at Midi 90 minutes before departure, but when I got there they were refusing to checkin until 60 minutes before departure, with the staff there claiming they knew nothing about texts telling us to be early!

18/05/2018,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [QQS/stp] - London St Pancras International  
Delay?: ±0:00

At: [ZYR/fbmz] - ZYR/fbmz  
Delay?: ±0:00

On time from St Pancras On time into Brussels

Journey

Service

Comfortable journey Excellent on-board service

20/05/2018,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [ZYR/fbmz] - ZYR/fbmz  
Delay?: -0:05

At: [QQS/stp] - London St Pancras International  
Delay?: ±0:00

5 minutes early from Brussels On time into London

Journey

Service

Comfortable journey and very fast - train ran non-stop from Brussels to London doing the journey in well under 2 hours Excellent on-board service

12/04/2024,  3 star - Average service with more positives than negatives

Departure

Arrival

From: [QQS/stp] - London St Pancras International  
Delay?: ±0:00

At: [XPG] - Paris Gare du Nord  
Delay?: +0:20

On time from St Pancras 20 minutes late into Paris due to the delay at Calais

Journey

Service

An OK journey, though the guy sitting next to me kept invading my space, well over the arm rest! Service was on time until just before we exited the chunnel, at which point we were diverted into, and held, in Calais-Fréthun station for 20 minutes as a train ahead of us had hit a deer on the tracks. No on-board service from the crew, other than one metion of the café bar. The display screens in the carriage and the WiFi were both broken just to add to the mix.

14/04/2024,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [XPG] - Paris Gare du Nord  
Delay?: ±0:00

At: [QQS/stp] - London St Pancras International  
Delay?: ±0:00

On time from Paris On time into London

Journey

Service

Comfortable journey on a very full train Excellent on-board service