Scoreboard: Travel

18/10/2012,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: ±0:00

At: [SVG] - Stavanger  
Delay?: -0:20

On time leaving Gatwick 20 minutes early into Stavanger due to a favourable tail wind

Journey

Service

A very comfortable journey, with those extra touches from the start (such as a confirmation text message as soon as I checked in at the airport), that make you feel like the airline cares. A No Frills on board service.

21/10/2012,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [SVG] - Stavanger  
Delay?: ±0:00

At: [LGW] - London Gatwick  
Delay?: -0:10

On time leaving Stavanger 10 minutes early into Gatwick

Journey

Service

A comfortable journey A No Frills on board service.

10/04/2015,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: +0:15

At: [CPH] - Copenhagen  
Delay?: -0:05

15 minutes late pushing back from Gatwick 5 minutes early touching down in Copenhagen

Journey

Service

A comfortable but very busy flight Excellent on-board service

13/04/2015,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [CPH] - Copenhagen  
Delay?: +0:10

At: [LGW] - London Gatwick  
Delay?: -0:10

10 minutes late pushing back due to the numbers boarding 10 minutes early into Gatwick

Journey

Service

A comfortable journey Excellent on-board service

22/06/2016,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: +0:70

At: [TRD] - Trondheim, Vćrnes  
Delay?: +0:45

70 minutes late leaving Gatwick due to earlier delays and then having to wait for a new slot. Managed to make up some of the time on route 45 minutes late into Trondheim

Journey

Service

Comfortable journey on a very full flight Very good on board service

26/06/2016,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [TRD] - Trondheim, Vćrnes  
Delay?: +0:40

At: [LGW] - London Gatwick  
Delay?: +0:10

40 minutes late leaving Trondheim as we were late boarding and then had to wait to takeoff until a slot became available at Gatwick. Managed to make up most of the delay on route. 10 minutes late into Gatwick

Journey

Service

Comfortable journey Very good on board service

16/09/2016,  No star - Appalling service, unable to rate

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: +4:55

At: [GOT] - Göteborg Landvetter  
Delay?: +4:55

Just shy of five hours late from Gatwick due to a fault on the plane that Norwegian decided they would try to fix rather than getting a replacement plane Just shy of five hours late into Gothenburg, finally arriving just before 3:30 in the morning

Journey

Service

Heating was stuck on, everyone was grumpy including the crew - altogether one of the worst journies I've ever had Awful, no communication and a refusal from Norwegian to accept any blaim on their part

18/09/2016,  No star - Appalling service, unable to rate

Departure

Arrival

From: [GOT] - Göteborg Landvetter  
Delay?: +23:05

At: [LGW] - London Gatwick  
Delay?: +22:55

Flight was delayed, delayed and then Cancelled for the night. The plane was then rescheduled for the afternoon of the following day and then delayed a further 7 hours Flight eventually arrived into Gatwick nearly 23 hours behind schedule

Journey

Service

I didn't take the flight in the end, opting to purchase a new flight from BA arriving back into London ahead of my original schedule Awful, no support from Norwegian and a refusal to pay any compensation for the delays

22/06/2017,  2 star - Below average. Some plus points but there are several negatives

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: +0:45

At: [HEL] - Helsinki Vantaa  
Delay?: +0:35

45 minutes late from Gatwick due to earlier delays in the day 35 minutes late into Helsinki

Journey

Service

A very full flight but a reasonably comfortable journey OK on-board service, but no real apology for the delays

25/06/2017,  1 star - Very bad service, few plus points which are outweighed by many negatives

Departure

Arrival

From: [HEL] - Helsinki Vantaa  
Delay?: +0:30

At: [LGW] - London Gatwick  
Delay?: +0:30

30 minutes late leaving Helsinki due to earlier delays 30 minutes late into Gatwick as there was a que to land

Journey

Service

Very full flight Good on board service, but baggage took an exceptionally long time to come round (or more importantly the piece of hand baggage I'd volunteered to put into the hold as the flight was so full - really these should have been presented first!)

03/10/2018,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [LGW] - London Gatwick  
Delay?: ±0:00

At: [CPH] - Copenhagen  
Delay?: ±0:00

On time from Gatwick On time into Copenhagen

Journey

Service

Very comfortable flight as the plane was only half full Good onboard service

07/10/2018,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [CPH] - Copenhagen  
Delay?: ±0:00

At: [LGW] - London Gatwick  
Delay?: ±0:00

On time from Copenhagen On time into Gatwick

Journey

Service

A very full flight Good onboard service