Scoreboard: Travel

20/05/2017,  4 star - Very good service with many plus points and very few negatives

Departure

Arrival

From: [???] - Newhaven  
Delay?: ±0:00

At: [???] - Dieppe  
Delay?: -0:05

On time from Newhaven 5 minutes early into Dieppe

Journey

Service

Comfortable journey, if a little choppy in places Good on-board service, lots to do on the ship and decent food and drink offering

21/05/2017,  1 1/2 star - Bad service, plus points but many negatives count against the service

Departure

Arrival

From: [???] - Dieppe  
Delay?: -0:15

At: [???] - Newhaven  
Delay?: ±0:00

15 minutes early from Dieppe Despite leaving early we docked on time

Journey

Service

Comfortable journey on an almost empty ship The on board service was good, but disembarkation and luggage collection were dire with bags not arriving until long after I'd missed a key connection. No apology from the company for the delay

06-07/07/2018,  5 star - Outstanding. Any negative points corrected by plus points

Departure

Arrival

From: [???] - Newhaven  
Delay?: +0:15

At: [???] - Dieppe  
Delay?: ±0:00

15 minutes late from Newhaven due to delays in loading everything On time into Dieppe, arriving as dawn broke

Journey

Service

A comfortable journey, especially as I had a cabin for the overnight crossing Good on-board service

08/07/2018,  No star - Appalling service, unable to rate

Departure

Arrival

From: [???] - Dieppe  
Delay?: -0:15

At: [???] - Newhaven  
Delay?: +23:40

15 minutes early from Dieppe Nearly 24 hours late into Newhaven after we were sent back to Dieppe due to a technical failure with the loading ramp at Newhaven. Eventually bussed to Calais, Dover and on to Newhaven, but not after DFDS had dithered for over 12 hours on what to do

Journey

Service

A comfortable journey, for the part we were at sea, but then with the delays and the long coach ride it became increasingly uncomfortable The on-board staff were excellent, the managers making decisions were appaling beyond belief and at no point showed their faces or apologised to passengers