Friday, 25 September 2009

If it all appears to be going to well

A massive queue at checkin, but through in 10 minutes.
Another big queue for security, but again through quite quickly.
Before you’ve even had time to grab more than the bare essentials your flight is showing a gate number.
You walk to your gate, the closest gate there is to the departures lounge.
The plane is already on stand and has off-loaded all the inbound passengers.
A couple of minutes later you are all boarding, nearly 30 minutes before you are due to leave.

It’s at this point that it all starts to go wrong.

Sadly, four people hadn’t been paying attention to the screens, and as the time ticked down to our scheduled push back moment they were still nowhere to be seen.

Of course, this wouldn’t be a problem if they just had hand luggage, shut the door and send the plane on its way.

It is a problem when they have two bags in the hold that have to be located and off-loaded as well.

It had all been going so smoothly, it’s just a shame we were over 20 minutes late leaving!

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Monday, 16 March 2009

Ryanair in on-time arrival shock


For all my scorn poured on Ryanair recently (you might have noticed one or two comments in previous postings that indicate they may not be my most favoured of travel companied), I have to eat a small (and probably seriously overpriced) piece of humble pie.

For the first time that I can remember my flight landed at Stansted on-time (it was actually a couple of minutes early), and by the time I got to the baggage belt my bag was coming round (I’ve previously got to the belt speedily only to wait 45 minutes for the bags)

Because my bags were round so quickly I made the early train from the airport, which meant I made it to the bus stop outside Liverpool Street before the start of the evening rush, and onto a train at London Bridge before the service becomes less frequent.

From the wheels of the plane hitting the tarmac at Stansted to walking through the door at home took less than two and a half hours, half what it has taken on a bad flight (which if I remember rightly was with Ryanair...)

Still, on this occasion they came up trumps, so congratulations Ryanair...

But I still won’t fly with them out of choice!

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Monday, 29 September 2008

Don’t bother with the signs


In work there have been numerous occasions where I have felt that the signs I have put up have had little or no effect. This was hammered home in true style today.

Visiting the Cathedral of San Marco is one of the “Must Do” things of any trip to Venice, every guide book, every guided tour, every recommendation is always to have a look around, and in every one I have seen there has always been the message that the cathedral doesn’t allow people to come in with bags, they have to be left in the cloakroom which is located about a minutes walk away from the cathedral.

To add to the information signs are displayed in Italian, English, German and French fully explaining. There are even signs which have images of a piece of rolling luggage with a line through it, a backpack with line through it and a shopping bag with a line through it.

In the process of queuing for the cathedral you pass at least three of these signs.

You would have thought that people would get the message, but no, at least one in ten visitors get to the front of the queue and get sent away to drop their bag off, and in a queue that can take the best part of an hour to get to the head off, that’s quite a serious issue.

About four people in front of me in the queue had a bag, we passed all the signs, no flicker, we passed the big visual one with lots of pictures of bags with crosses through them and a sign pointing to the luggage office, not a flicker, we get to the front of the queue and she is stopped by the cathedral staff on the door, after an initial attempt in Italian the, clearly weary, member of staff said “no bags” to which the woman erupted into a self defence saying that nobody had told her and they should put signage up to that effect if they wanted to enforce such a stupid rule. With a simple hand gesture the member of staff signalled to the line of signs, and the big colourful one. The response “you could have made it more obvious”

Perhaps she would have liked one posted the entire height of the bell tower which flashes in 25 different languages no bags with clear symbols, perhaps she wanted someone to spend their working life walking up and down the queue announcing, in every possible language, that bags have to be left in the office. Perhaps, she, like the countless thousand other tourists this year that will have missed the signs, needs to get to an optician sooner rather than later.

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Monday, 21 July 2008

All aboard screaming air


There were just a few babies on the flight (at one point I counted five separate sets of screaming coming from different parts of the plane!), and with a bumpy take off and landing they were more screamy than normal.

Still, despite that, the flight was comfortable, and more importatnly on-time. My luggage managed to keep it's almost unbroken record of being about the last off the plane, but it meant that I only had to wait a couple of minutes for the bus into town.

Room wasn't instantly ready, but after a quick cup of tea and a read through the key bits of the guidebook to Gdansk it was. Very nice room, balcony overlooking some parkland. It's all gone rather too smoothly, but I am happy for it to stay that way. Now I've just got to find a cash point which will take my bank card...

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